A: It is usually preferable to give feedback face-to-face, but of course that could be over a video call. However, if you feel your feedback should be shared with others, you may need to give it via email or by messaging app. You should also be aware of any cultural norms, including the protocols for […]
A: This is generally down to the efficiency of the note-taker, along with any review processes involved. So, if you want your meeting notes distributed promptly, appoint an efficient note-taker who you can rely on!
A: If you have the ability to do this, then yes. The sooner the meeting notes are distributed, the better. So if you can use an interactive whiteboard, or something similar, to capture the essential points of the meeting, you can circulate the notes immediately.
A: Yes – the ‘Feedback Sandwich’ (sandwiching any critical comments between two positive comments) can help people accept negative feedback. It is also worth remembering that negative feedback (pointing out things that didn’t go well or made others feel uncomfortable) should never be ‘destructive feedback’ (that which seeks to denigrate or undermine a person), and […]
A: There are a number of factors that could help. The first is to have frequent meetings – if people think the next meeting is not for a while, there is a temptation to put off any delegated actions until later. In between meetings, it can also be worth having some checkpoints to ensure things […]
A: You should avoid ‘destructive feedback’ – i.e. feedback which seeks to belittle or criticise a person (rather than their behaviour). As well as positive and negative feedback (about things that went well / badly), you should be aware that there constructive and destructive WAYS of giving that feedback. So try to be constructive, even […]
A: Probably the best thing to do is to take some feedback at the end of the meeting – you would need to allow a few minutes on the agenda for this. Ask these four questions: 1) What went well? 2) What didn’t go well? 3) What could we do better next time? and 4) […]
A: It’s always a good idea, before everyone leaves, to review the meeting and discuss with all the participants: What went well? What didn’t go well? What should be done differently next time? and What could we do more of to make things even better? If the meeting was too much of a shambles to […]
A: As soon as you realise this make sure to apologise to the chair/meeting arranger, directly if possible rather than email/IM (which should be a last resort). Then get copy of the action minutes and 1) make sure you properly diarise the next session you are invited to and 2) ensure any actions you picked […]
A: Before the meeting closes, raise your concerns with the chair and suggest that another meeting be arranged. If you didn’t manage this during the meeting, follow up points one-on-one with key influencers you noticed in the meeting and get detailed feedback on their reasons for not accepting outcomes/compromises in the session. This will give […]
A: When you review delegated actions at the next meeting, peer pressure often helps to encourage people to complete their actions when they see everyone else getting theirs knocked of the outstanding list. (This is one reason why having structured meeting notes and reviewing them at each meeting is such a useful tool). If you […]