A: You should test all the equipment shortly before the meeting (but with enough time to fix things if there are problems). If you start a meeting knowing the systems are unreliable, you can ask everyone to go on mute except when they need to talk – this is good practice even if the system […]

A: You could say something like “I think that was xxxx speaking, am I right?” or “Sorry, I couldn’t hear who was talking”. If it’s a large meeting where most participants won’t recognise each others voices, you could ask all contributors to announce who they are before they make their point.

A: Use phrases like “OK, I understand, let’s hear what xxxx thinks” or “That’s great, what does everyone else think?” You may also need to ask some of the less-talkative people directly for their input or go round the participants for comments in strict rotation. You might want to set some ground rules for how […]