Q: How to deal with someone who keeps interrupting?
A: It’s usually best to be fairly direct and say something like “Can we let [first speaker] finish, and then you can make your point”.
Q: How to deal with personal conflicts in a meeting?
A: Ask everyone to focus on the outcome rather than personal issues, and to look for points of agreement rather than division. Also ask everyone to avoid using emotive words. If that doesn’t work then you could take time out and speak individually to those in conflict and try to find out the cause of […]
Q: How to deal with someone who keeps ignoring meeting room etiquette?
A: It’s important that any intervention is firm, but not aggressive – you don’t want to make things worse. However, you need to confront whoever is ignoring the agreed etiquette and not let it pass, otherwise everyone else will think that etiquette is optional. You should remind the meeting what has been agreed on etiquette […]
